joan365 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

1. Information We Collect

joan365 collects personal data that is necessary to provide online gaming services, comply with legal obligations, and maintain a secure and fair platform for all Filipino players. The categories of personal data we collect include:

1.1 Registration and Identity Data

• Full legal name as it appears on government-issued identification;
• Date of birth (to verify the 21+ age requirement under Philippine gaming regulations);
• Nationality and country of residence;
• Email address and mobile phone number;
• Username and encrypted password;
• Government-issued ID documents submitted during KYC verification (e.g., Philippine passport, SSS card, driver's licence, PhilSys national ID).

1.2 Financial and Transaction Data

• GCash account number, Maya account details, bank account information (BPI, BDO, Metrobank), or other payment method identifiers used for deposits and withdrawals;
• Transaction history including deposit amounts, withdrawal requests, dates, and processing status;
• Cryptocurrency wallet addresses where USDT or other digital asset transactions are used.

1.3 Gaming Activity Data

• Game sessions played, bet amounts, win/loss records, and wagering history;
• Bonus usage, promotional participation, and loyalty programme activity;
• Responsible gaming settings such as deposit limits and self-exclusion preferences.

1.4 Technical and Device Data

• IP address, browser type and version, operating system, and device identifiers;
• Session timestamps, page views, and navigation behaviour on joan365.club;
• Cookies and similar tracking technologies as described in Section 5.

1.5 Communications Data

• Records of your live chat conversations with joan365 customer support;
• Emails and other written communications sent to or received from joan365;
• Feedback, complaints, and dispute resolution correspondence.

2. How We Use Your Personal Data

joan365 uses the personal data we collect for the following purposes:

• Account Management: To register, verify, and maintain your joan365 player account, including processing KYC identity verification;
• Service Delivery: To process deposits, withdrawals, wagers, and other transactions on the platform;
• Legal Compliance: To meet our obligations under Philippine law, including anti-money laundering (AML) regulations, PAGCOR licensing requirements, and the Data Privacy Act of 2012;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other security threats;
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to apply responsible gaming tools such as deposit limits, session alerts, and self-exclusion where applicable;
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 Filipino support team;
• Marketing and Promotions: To send you relevant promotional offers, bonuses, and platform updates where you have consented or where we have a legitimate interest to do so. You may opt out of marketing communications at any time;
• Platform Improvement: To analyse usage patterns and improve the joan365 platform, user interface, and gaming experience;
• Age Verification: To confirm that all players are at least 21 years of age as required under Philippine gaming regulations.

3. Legal Basis for Processing

joan365 processes your personal data on the following legal grounds under the Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules:

• Contractual Necessity: Processing is necessary to fulfil the joan365 Terms & Conditions you accepted upon registration, including account management, payment processing, and service delivery;
• Legal Obligation: Processing is required to comply with Philippine law, including AML obligations, PAGCOR regulatory requirements, and tax reporting;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement where these interests are not overridden by your data protection rights;
• Consent: For marketing communications and certain cookie-based tracking, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

4. Data Sharing and Disclosure

joan365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, 7-Eleven payment partners, and cryptocurrency processors — to facilitate deposit and withdrawal transactions;
• Game Providers: Licensed game studios such as Pragmatic Play, JILI, PG Soft, and others — limited to the technical data necessary to deliver games (session tokens, bet data);
• KYC and AML Service Providers: Third-party identity verification providers engaged to support our legal compliance obligations under Philippine AML law;
• Regulatory Authorities: PAGCOR and other Philippine government bodies where disclosure is required by law, court order, or regulatory direction;
• IT and Platform Service Providers: Cloud hosting, security, and analytics providers operating under confidentiality obligations and data processing agreements;
• Business Transfers: In the event of a merger, acquisition, or restructuring of joan365, your data may be transferred as part of that transaction subject to equivalent privacy protections.

All third parties with whom joan365 shares personal data are required to process that data in accordance with applicable Philippine data protection law and joan365's data protection standards.

5. Cookies and Tracking Technologies

joan365 uses cookies and similar tracking technologies on joan365.club to enhance your experience, maintain your session, and analyse platform performance. The types of cookies we use include:

• Essential Cookies: Required for the platform to function — including session management, authentication, and security features. These cannot be disabled without impairing your ability to use joan365;
• Performance Cookies: Used to collect anonymised analytics data about how players navigate joan365.club, enabling us to identify and fix usability issues;
• Functional Cookies: Used to remember your preferences such as language settings and display options;
• Marketing Cookies: Used, where you have consented, to deliver relevant promotional content on the joan365 platform.

You may manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality. joan365 does not use third-party advertising cookies that track you across unrelated websites.

6. Data Retention

joan365 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory record-keeping requirements;
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming Activity Data: Retained for the duration of your account and for a period thereafter as required by PAGCOR regulations;
• Support and Communications Data: Retained for up to three (3) years from the date of the communication or resolution of a dispute;
• Technical and Device Data: Retained for up to twelve (12) months from collection unless required longer for security investigation purposes.

When retention periods expire, personal data is securely deleted or anonymised in accordance with joan365's data disposal procedures.

7. Data Security

joan365 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and joan365.club;
• Encrypted storage of sensitive data including passwords (hashed) and payment credentials;
• Access controls limiting personal data access to authorised joan365 personnel on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Incident response procedures for detecting, reporting, and responding to data breaches in accordance with Philippine data protection law.

While joan365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your joan365 account credentials and for notifying us immediately at [email protected] if you suspect any unauthorized access to your account.

8. Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act 10173), you have the following rights regarding your personal data held by joan365:

• Right to be Informed: The right to know what personal data joan365 holds about you and how it is processed — as described in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data joan365 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to Object: The right to object to processing of your personal data for marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe joan365 has processed your data unlawfully.

To exercise any of these rights, contact joan365 by emailing [email protected] or via live chat on joan365.club. joan365 will respond to verifiable data subject requests within thirty (30) days. We may require identity verification before processing your request.

9. Children's Privacy

joan365 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. In the Philippines, the minimum legal age for participation in casino-style gaming is 21 years. If joan365 becomes aware that personal data has been collected from an individual under 21, that data will be immediately deleted and the associated account closed.

If you are a parent or guardian and believe your child has registered on joan365, please contact us immediately at [email protected] or via live chat so we can take prompt action.

10. Contact Us and Policy Updates

joan365 may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. The "Last updated" date at the top of this page will be revised whenever material changes are made. We encourage you to review this Privacy Policy regularly.

For any questions, concerns, or requests relating to this Privacy Policy or joan365's data handling practices, please contact our Data Protection team:

• 📧 Email: [email protected]
• 💬 Live Chat: Available 24/7 on joan365.club
• ⏱ Avg. response time: 3–5 minutes via live chat

joan365 processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, and within the PAGCOR-regulated gaming framework applicable to online gaming platforms serving the Philippine market.

This Privacy Policy was last reviewed and updated in June 2026. Previous versions of this Policy are available upon request.